Customer service

Beyond Books support

For help with a book, account access, a charge, or a refund, email [email protected].

What to include

Tell us the book title, what happened, and the email address used to sign in or pay. If Stripe supplied a receipt number, include that too. Do not email a full card number, security code, password, or Google sign-in code.

Response time

We aim to reply within two business days. Access and billing problems receive priority.

Access checks after checkout launches

• Sign in with the same Google account used when purchasing the book.
• Allow the payment confirmation to finish before closing checkout.
• Reload the library after a successful payment.
• If access is still missing, contact support with the details above.

Billing and disputes

If a charge is duplicated, incorrect, or unfamiliar, contact us promptly so we can investigate. You can also review the refund and cancellation policy.